An interactive and stimulating workshop, which covers the latest research into membership retention and reveals the processes proven to improve retention.
The workshop is aimed at Presidents, CEOs, VPs, Senior Executives, Directors and Club Managers who want to gain a better understanding of retention and what they can do to improve it.
Where and when:
- Washington, DC The Rotunda of the British Embassy, Washington, DC Tuesday May 3rd 2011
An Interactive Workshop on Developing an Effective Customer Journey
Join us for this interactive and stimulating workshop and review all the key aspects of your customer experience. Learn about current best practice and how you can apply it to your organisation. This workshop will help Owners, Directors and Managers in all leisure facilities:
- To understand where you are now in terms of managing your customer experience and the impact this has on your retention.
- To understand how to build a successful retention strategy.
- To learn from practical solutions, the very latest retention research and successful case studies.
You will gain a better understanding of retention and leave the workshop with a comprehensive action plan and booklet to improve your customer experience and retention.
The workshop will be delivered by Mike Campetelle.
Mike is a speaker, trainer and business consultant to professionals in the health and fitness industry worldwide. Mike has been in the health and fitness industry over 20 years and has experience as Fitness Consultant, Sales Coordinator, Sales Manager, Personal Trainer, Sales Trainer and General Manager. Mike has written for several industry trade publications and is a frequent seminar presenter. Currently Mike is the Director of Sales and TRP Retenti on Consultant for Body Training Systems a solutions based company and division of The Step™ Company in Atlanta, GA.
Duration:
11.00am – 3.30pm on all days, including lunch and coffee.
Who Should Attend:
The workshops are for all Presidents, CEOs, VPs, Senior Executives, Directors and Club Managers.
Click the link to your nearest venue to book your place:
- Washington, DCThe Rotunda of the British Embassy, Washington, DC Tuesday May 3rd 2011, 11am – 3.30pm
