An Interactive Management Workshop
TRP would like to invite you to our series of Management Forums for 2012.
The focus for 2012 is “Creating Positive Change in Behaviour”. The workshops will focus on the stages of your customer’s experience and how to support and drive your teams to see real change in their behaviour and, as a result, the behaviour of your members, ensuring great results and great retention.
The workshops are a great opportunity to learn more from our retention experts as well as to network and share ideas with other operators and learn from each other.
Places are limited so please make sure you book on and put into your diary.
The workshops will be delivered by Tamara Bailey, Retention Coach and Shelley Dell, Retention Coach with The Retention People.
Tamara has 15 years of industry experience with a proven track record of operational management in both the public and private sector and will challenge you to think differently about what we do and why we do it.
Shelley has over 10 years of industry experience working in a number of roles from fitness coach to senior management. She has maintained a focus on the customer experience in all these roles, working predominantly in Local Authority and Local Trust sector. Shelley is passionate about motivating organisations to make real change, to focus on delivering exceptional customer experiences and motivating the nation to become more active as a result.
Where and When
Click the link to your nearest venue to book your place:
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TRP Management Forum 2
The theme of the workshop is: New Member Journey
The workshop will focus on: How to create a successful orientation ensuring commitment and length of stay for your members.
Who should attend: The workshop is aimed at TRP Champions (those responsible for managing retention and the TRP solution). However, this workshop is also aimed at Fitness Managers and/or General Managers responsible for setting up orientation procedures.
- South:
Venue: Woking Leisure Centre, Woking
Tuesday 3rd July 2012 - South West:
Venue: Bath Racecourse, Bath
Wednesday 4th July 2012 - Midlands:
Venue: Bridge Street Sports Centre, Herefordshire
Tuesday 10th July 2012 - North:
Venue: Doncaster Dome, Doncaster
Wedneday 11th July 2012 - Scotland:
Venue: Carluke Leisure Centre, Carluke
Tuesday 17th July 2012 - Ireland:
Venue: TBC
Thursday 19th July 2012
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TRP Management Forum 3
The theme of the workshop is: Coaching for General and Operational Managers
The workshop will focus on: How to create drive your retention strategies and support fitness managers to maximise potential of their teams
Who should attend: The workshop is aimed at TRP Champions (those responsible for managing retention and the TRP solution). However, this workshop is also aimed at higher level managers responsible for creating and driving retention strategies across their organisation.
- South:
Venue: TBC
Tuesday 6th November 2012 - South West:
Venue: Bath Racecourse, Bath
Wednesday 7th November 2012 - Midlands:
Venue: TBC
Tuesday 13th November 2012 - North:
Venue: Doncaster Dome, Doncaster
Wedneday 14th November 2012 - Scotland:
Venue: TBC
Tuesday 20th November 2012 - Ireland:
Venue: TBC
Thursday 22nd November 2012
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TRP Management Forum 1 2013
The theme of the workshop is: Generating Motivated Members
The workshop will be an opportunity to discuss barriers to member motivation and ideas on how to overcome them. We will look at our current methods and identify what really motivates people and what could potentially alienate them.
Who should attend: The workshop is aimed at TRP Champions (those responsible for managing retention and the TRP solution). However, this workshop is also relevant for Fitness Managers so if this is the role of someone else please bring them with you.
- South:
Venue: TBC
Tuesday 5th March 2013 - South West:
Venue: TBC
Wednesday 6th March 2013 - Midlands:
Venue: TBC
Tuesday 12th March 2013 - North:
Venue: TBC
Wedneday 13th March 2013 - Scotland:
Venue: TBC
Tuesday 20th March 2013 - Ireland:
Venue: TBC
Thursday 19th March 2013
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Cost:
As always, if you have TRP COACH these workshops are FREE as they are included in your TRP COACH package.
There will be a maximum of 2 places for single site operators and 4 places for multiple site operators. Book immediately or up to 10 days before the event to secure your places.
If you would like to book more than the allocated places these can be added to the ‘Waiting List’ when booking your initial places. Once we are within 10 days of the event, any remaining places will be allocated to people on this list.
For those without TRP COACH the cost is £500 for up to 2 employees per club.
Duration:
11.15-3.30pm – Including a light lunch
The forum will be delivered by Tamara Bailey, Retention Coach with The Retention People.
Tamara has 15 years of industry experience with a proven track record of operational management in both the public and private sector and will challenge you to think differently about what we do and why we do it.
