Developing an Effective Customer Journey

Are we playing the right game?

The real game of Health & Fitness … and why it’s worth £300,000,000

A Free Dynamic Workshop Delivered by Leading Industry Researchers and Innovators TRP

Learn game changing theory covering:

  • How to ensure that your marketing is generating maximum profits
  • How to gain visibility of your staff performance
  • How to ensure a return on investment from every line of your business

The workshop is aimed at Owners, Directors, General, Marketing and Fitness Managers who want to understand the thinking of derived from the latest industry research and how it can help them in their strategic goals. You will leave the session with real food for thought and actions to take back to your business – this is not ‘fluff’ but a real eye opening and practical session which should result in driving real change in your organisation. We look forward to seeing you at The LIW Education Village on the show floor workshop 3.


“During the current economic climate, every CEO in this industry should be focusing on retention and I would recommend attending one of the TRP’s workshops, they are fantastic”
(Rob Swain, Managing Director, Gravesham Community Leisure)


Presenters:

The workshop will be delivered by Mike Hills, Retention Director at The Retention People.

Mike Hills is Retention Director with The Retention People. Mike has over 10 years of industry experience working in a number of roles from fitness coach to senior management. He has maintained a focus on retention in all these roles and has a proven track record of improving retention in both the public and private sector. Mike now oversees the customer experience and retention services provided to over 400 clubs worldwide. Mike is passionate about helping organisations make real change in order to truly focus on delivering exceptional customer experiences and reap the retention benefits this brings.

Duration: 11.00 am – 3.30pm including lunch and coffee
Who Should Attend: The workshops are for all Owners, Directors and Senior Managers

How to attend:

Click the link for the date you require to book your place:

CLICK HERE to register your interest in future workshops