TRP Software enables operators to implement a retention process independently proven* to generate up to £200,000 additional membership revenue for every 1,000 members managed through the process.
All TRP Software modules integrate seamlessly with your existing membership system and each other.
*Through research on TRP customers conducted by Dr Melvyn Hillsdon (author of FIA retention studies).
If your members came into your club wearing a red t-shirt with "I AM GOING TO CANCEL MY MEMBERSHIP" written on it, would you treat them differently?
Developed and refined from TRP's ongoing world leading research, TRP Identify is essential for any health club operator wanting to improve retention. The software uses a powerful algorithm, analysing demographics and behavioral trends, to predict each member's risk of cancelling.
Picture your staff competing against each other on the gym floor to find out more about the members they don't know.
TRP INTERACT is a must have for any club wanting to increase staff to member interactions.
Staff are empowered with the responsibility and tools to interact effectively, by focusing their efforts on members who are at 'high risk' of leaving.
The system will audit any interaction process, by monitoring staff activity and tracking each member's fulfilment of the retention process.
Do you know which of your staff are best at motivating members? Can you prove it?
TRP TARGETS* is a powerful upgrade to TRP INTERACT and essential for any club with more than four customer facing staff.
Quantity and quality interaction targets can be measured at individual, team, site, region and national level.
Management can analyse the impact of each interaction on member behaviour, so the value of staff can be measured and operational practices refined.
*Requires TRP INTERACT
Increase staff confidence by giving them the knowledge of every member at their finger tips
TRP MOBILE improves the efficiency of your fitness team by giving them information where they need it most, on the gym floor.
TRP INTERACT and TRP FITNESS can be deployed on a hand held device increasing the quantity of interactions your staff can achieve with members.
Via a user friendly interface designed to promote speed and simplicity, instructors can access information including member exercise programmes, goals, fitness test results and attendance history.
How efficient are your systems for managing your members' fitness progress? Feel like it could be improved?
TRP FITNESS replaces the outdated and onerous paper based workout card and fitness test processes, which provide virtually no meaningful management information.
Your entire gym processes can be automated, from the initial PAR-Q to exercise programming and review, fitness testing to goal setting.
Over 600 video exercise demonstrations and customisable workout cards ensure your staff can focus on delivering a tailored, high quality service to every member.