TRP Services is a division of The Retention People which specialises in the design and delivery of service packages to aid membership retention.
We believe it is people that make technology work, not the other way round. The packages available from TRP Services are designed to maximise your retention efforts with ongoing training and consultancy and are delivered by leading industry experts in the field of retention.
TRP offers powerful training workshops to improve retention management and member interaction.
Retention Management Workshops
This two day course provides Directors, Managers and Supervisors with the tools they need to understand the complex issue of retention and effectively manage processes that improve their performance in this area.
Interaction Workshops
We all know our instructors are trained to instruct but how many are trained to talk to our customers? Given the hugely powerful research that demonstrates the value to retention of interacting with customers, all our customer facing staff must maximise every opportunity to interact.
Having a coach improves performance in any field.
TRP Coach is a monthly service contract enabling you to manage your fitness teams more effectively and deliver results from your TRP software. Through regular proactive contact, TRPs expert Retention Coaches monitor your performance, provide benchmarking and advice, and are available to address any retention related concern via unlimited telephone and email access. All TRP Coaches are performance paid against their clients achieving a return on their investment and improving retention.
Improve your retention intelligence!
In addition to all the benefits included with TRP Coach, TRP Coach+ provides you with detailed quarterly retention analysis, along with critical recommendations to help refine your strategic focus on improving retention.