You can only solve a problem if you understand the extent of it. TRP AUDIT is a consultancy service delivered by Dr Melvyn Hillsdon, the world's foremost researcher of membership retention.

The cornerstone of any business solution is to fully understand the scale and scope of the problem being addressed and TRP AUDIT does this by analysing in-depth your retention, attrition and membership duration to provide you with a clear report on your clubs performance on:

• What is happening to your retention over time;
• The influence that variables within your membership structure (e.g. age, membership type, fees etc) are having on your retention.
• Where your club stands relative to others in the industry.

TRP AUDIT will allow you to manage your business more effectively by managing the implications identified within the report.

Does your sales process make retaining members easier or harder?

TRP SALES is a consultancy package designed and delivered by Clare Reeves, one of the most respected sales consultants in public sector leisure.

Retention starts at the point of member acquisition. Clare's expertise in sales process design, management and ongoing training have been proven to extend the average membership life by almost 4 months, in some cases this has resulted in doubling the income taken from Direct Debit members.

Are you inducting your members to be exercise independent?

TRP INDUCT is a consultancy package which focuses on member behavioural change. It is delivered by Paul Bedford, one of our industry's most sought after experts in retention.

The process developed and trained by Paul has been proven to extend the average membership life by 7 months, presenting a £100,000 return for every 1000 members who go through the process.

The training includes how to conduct the inductions and the appropriate follow up and all the necessary procedures documentation for staff to follow. When combined with TRP INTERACT the whole process can be measured and audited very easily.