Constellation Software Inc and its wholly-owned subsidiary, Jonas Computing (UK) Limited, completed the acquisition of Fitronics Ltd on 7 June 2011. For further details, please go to www.jonassoftware.com
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FITNESS FIRST AND THE RETENTION PEOPLE LAUNCH ‘STAR GUEST’ TO BOOST MEMBER EXPERIENCE
The world’s largest health club operator, Fitness First, has launched a new customer service process in its UK clubs to assist with member retention and offer added support, with plans to roll it out worldwide. ‘Star Guest is a unique process, developed by The Retention People, which prompts staff if a member’s attendance starts to [...]
Investing in Retention Pays
How do you get 300% interest on your investment in 9 months? By investing in Retention. An independent study by Dr Melvyn Hillsdon concluded a Health Club owner is £24,000 better off in just 9 months because of The Retention People, representing a 300% return on investment. Mike Hills [left], TRP Account Manager, hands Simon [...]
