Dr Melvyn Hillsdon – Author of FIA’s Winning The Retention Battle series of reports. Melvyn is at the forefront of research in this field, he is a highly respected academic and sought after advisor in public health. Q1. I measure our retention performance by looking at the monthly cancellation figure as a percentage of the [...]
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ASK THE EXPERTS – Your retention questions answered!
Dr Melvyn Hillsdon – Author of FIA’s Winning The Retention Battle series of reports. Melvyn is at the forefront of research in this field, he is a highly respected academic and sought after advisor in public health. Q1. Will discounting my joining fee mean members are less committed? Any reduction in the financial value of [...]
