Constellation Software Inc and its wholly-owned subsidiary, Jonas Computing (UK) Limited, completed the acquisition of Fitronics Ltd on 7 June 2011. For further details, please go to www.jonassoftware.com
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Results of Leisure Operator Research
Research Survey Results: Do you have the same goals as other operators? The Retention People are pleased to release the findings of a research study, conducted in conjunction with LeisureNet into the main aims and focus of operators for the next 3 years. The survey was sent to 5000 operators. Click here to see the [...]
Top 5 Retention Trends of 2010
In this article we look at what are predicted to be the top retention trends in the coming year. If you need help or advice on how to start implementing these trends or would like to talk to operators who are already doing some or all of the strategies below please contact us. 1. Measuring [...]
FITNESS FIRST AND THE RETENTION PEOPLE LAUNCH ‘STAR GUEST’ TO BOOST MEMBER EXPERIENCE
The world’s largest health club operator, Fitness First, has launched a new customer service process in its UK clubs to assist with member retention and offer added support, with plans to roll it out worldwide. ‘Star Guest is a unique process, developed by The Retention People, which prompts staff if a member’s attendance starts to [...]
The Dome in Doncaster goes live with TRP Induct and TRP Process
TRP Induct is The Retention People’s recommended induction process and the only one independently proven to increase retention. The package of training and consultancy focuses on member behavioural change and is delivered by Dr Paul Bedford, one of the industry’s foremost experts in retention. The Dome are the first site to implement TRP Induct in [...]
Investing in Retention Pays
How do you get 300% interest on your investment in 9 months? By investing in Retention. An independent study by Dr Melvyn Hillsdon concluded a Health Club owner is £24,000 better off in just 9 months because of The Retention People, representing a 300% return on investment. Mike Hills [left], TRP Account Manager, hands Simon [...]
Latest Retention Products
Introducing TRP Targets TRP Targets is the latest product release by The Retention People and provides operators with powerful information on staff performance at individual, team and site level. The system allows targets to be set for staff to ensure the quantity of interactions with ‘high risk’ members are at the necessary level required to [...]
ASK THE EXPERTS – Your retention questions answered!
Dr Melvyn Hillsdon – Author of FIA’s Winning The Retention Battle series of reports. Melvyn is at the forefront of research in this field, he is a highly respected academic and sought after advisor in public health. Q1. Are female members more likely to cancel earlier than male members? There is no evidence to date [...]
ASK THE EXPERTS – Your retention questions answered!
Dr Melvyn Hillsdon – Author of FIA’s Winning The Retention Battle series of reports. Melvyn is at the forefront of research in this field, he is a highly respected academic and sought after advisor in public health. Q1. As long as my member base is still growing why do I need to look at retention? [...]
ASK THE EXPERTS – Your retention questions answered!
Dr Melvyn Hillsdon – Author of FIA’s Winning The Retention Battle series of reports. Melvyn is at the forefront of research in this field, he is a highly respected academic and sought after advisor in public health. Q1. I have recently held my first members evening. It included guest speakers from all aspects of health [...]
