About Us
The Retention People are the leading researchers in leisure customer retention. We use this research to drive product development into solutions, processes and training packages to improve the customer experience, creating promoters of your brand and increasing customer loyalty. We are a niche business specialising solely in this area and are proud to be the world’s leading provider.
TRP has three main divisions:
- Software – we are the original innovators of ‘retention’ software and now have a range of licensed software solutions to improve the customer experience. All our software is developed in-house and bespoke projects can be commissioned for larger clients.
- Training – we have some of the industry’s top trainers working for TRP across all fields from customer service and interaction training to strategic management planning and development.
- Consultancy – our consultants and data analysts are world renowned in understanding member behaviour and developing, trialing and implementing proven customer experience journeys.
World’s Leading Provider
Our clients include…
